Who are the Family Home Doctors?

Family Home Doctors is an after hours GP providing urgent mobile medical service to patients on weeknights, weekends and public holidays. Our team of home doctors work in conjunction with daytime medical services to provide patients with access to comprehensive care around the clock. Illness can happen at any time – Family Home Doctors delivers home visits to provide patients medical service outside normal opening hours. 

What is a Medical Deputising Service (MDS)?

The role of Medical Deputising Service is to support General Practices and provide continuous care to patients outside normal opening hours. After hours services operate between 6pm and 8am on weekdays, from 12pm on Saturday, all day Sunday and public holidays.

Is Family Home Doctors an accredited Medical Deputising Service (MDS)?

Yes, Family Home Doctors is an accredited Medical Deputising Service (MDS). We are fully certified by the Australian General Practice Accreditation Limited (AGPAL).

What does bulk billing mean?

If a service is bulk billed that means Medicare can be used as full payment. As our services are 100% bulk billed, that means there will be no out of pocket cost.

Will I be charged with gap fee?

With Family Home Doctors, all services are 100% bulk billed. That means no gap fees apply for patients with Medicare, DVA, concession cards, or private health, such as Bupa and HCF. If you are covered by Medibank under OSHC, you will be 100% bulk billed. However if you are a working adult or visitor with Medibank and do not hold a Medicare card, you will be charged a 15% gap fee, to be paid in cash when the doctor arrives.

Do you bulk bill?

Yes. Family Home Doctors provides services that are 100% bulk billed. We will do the claiming processes to Medicare, Bupa, Medibank and HCF on behalf of you. There are no charges to you if you hold Medicare, DVA, concession or private health insurance card (e.g. Bupa and HCF).

If you are covered by Medibank under OSHC, you will be 100% bulk billed. However if you are a working adult or visitor with Medibank and do not hold a Medicare card, you will be charged a 15% gap fee, to be paid in cash when the doctor arrives.

For those patients without Medicare, DVA, or the health insurances mentioned, there is an out-of-pocket fee which will be advised at time of booking.  A receipt is issued within 5 business days.

I am with a private health insurance provider. Do I have to pay for a home visit?

You do not have to pay for a home visit if you are with Bupa or HCF. We will do the claiming on your behalf as all services with us are 100% bulk billed with Bupa and HCF. No gap fee will apply.

If you are covered by Medibank under OSHC, you will be 100% bulk billed. However if you are a working adult or visitor with Medibank and do not hold a Medicare card, you will be charged a 15% gap fee, to be paid in cash when the doctor arrives.

Which private health insurance provider do you bulk bill?

Family Home Doctors is a direct billing medical provider for patients with Bupa, Medibank and HCF. We will process the claim on your behalf, so you can focus on feeling great again.

If you are covered by Medibank under OSHC, you will be 100% bulk billed. However if you are a working adult or visitor with Medibank and do not hold a Medicare card, you will be charged a 15% gap fee, to be paid in cash when the doctor arrives.

We are currently working towards building relationships with a wider range of health insurance providers. As we partner up with more insurance providers, we eventually aim to provide 100% bulk billing to all overseas students and visitors of Australia. Kindly contact us for the status of 100% bulk billing for OSHC and OVHC at 1300 695 628.

Do you take cash?

If you do not hold a Medicare, Bupa, Medibank or HCF, we are happy to take cash payment. A receipt is issued within 5 business days.

Who are your doctors?

We have a team of home doctors that are fully qualified doctors with a focus on providing comprehensive care that is individualised to the needs and situations of each patient.

How do I make a booking?

You can request for an appointment by filling in the booking form through our website or by making a phone call to 1300 695 628.

Can I book on behalf of another patient?

Yes you can. Please keep in mind you will need the patient’s information and verbal consent to book on behalf of the patient.

Can I request a specific doctor?

Unfortunately, due to location and to avoid long waiting times, we are not able to assign a specific doctor for a patient.

How long does it take for a doctor to arrive at my home after my booking has been confirmed?

Depending on traffic and doctor’s schedule we advise 1 to 4 hours.

Why is my call being directed to Family Home Doctors call centre at 1300 695 628?

Family Home Doctors is engaged with General Practices, Residential Aged Care Facilities, Disability Services, Retirement Villages and Mental Health Services, to ensure their patients have access to the same high standard of medical care around the clock. If your call is diverted to Family Home Doctors it is simply so we can take bookings on behalf of your usual doctor for any urgent after hours needs.

How will I know that my booking has been confirmed?

Due to the regulations, it is only possible for us to take bookings from 4pm on weekdays, 10am on Saturday and all day throughout Sundays and public holidays - all details taken outside of these times, are considered a request for an appointment. 

If you have made a booking through our website, you will be notified via email stating that we have received you request for an appointment. A call centre team member will call you as soon as possible, to note your details and confirm your booking.

If you have made a booking over the phone, our call centre team member will verbally confirm your booking at the time.

Can I make an appointment for another day?

Unfortunately, due to the regulations, we are only able to take bookings for the day.

What are your operating hours?

Consultation Hours

Monday to Friday: from 6pm 

Saturday: from 12pm 

Sunday and Public Holidays: 24 Hours


Call Centre Hours

Monday to Friday: from 4pm 

Saturday: from 10am 

Sunday and Public Holidays: 24 Hours


Support Office Hours

Monday to Friday: 8am – 4pm

What happens to my confidential information and consultation?

All medical records are kept confidential and the management of all personal health information is regulated by the Commonwealth Privacy Act 1988. This information is never given to a third party unless explicitly authorised. If you have an enquiries regarding your information, please contact us on 08 7231 1610 or fhd@familyhomedoctor.com.au.

What services do you offer?

Family Home Doctors offer urgent general practice health consultations or assessments on behalf of General Practitioners. This includes the following:

  • Urgent general medical consultations
  • Urgent acute asthma
  • Urgent community medicine
  • Urgent disability services
  • Urgent family home medicine
  • Urgent nursing home, elderly and aged care
  • Urgent palliative care assessments and treatment
  • Urgent acute paediatrics assessments and treatment
Will my consultation notes be sent to my regular GP (doctor)?

Yes. Upon booking, we obtain information regarding your regular doctor and your consultation notes will be sent to the medical centre where your doctor consults. All medical records are kept confidential and the management of all personal health information is regulated by the Commonwealth Privacy Act 1988. This information is never given to a third party unless explicitly authorised.

Do you provide a medical certificate?

Our home doctors can provide you with a medical certificate only if the doctor visiting feels that you will be/was unfit for work.

What if I cannot speak English?

For patients with language barriers, our doctors use Translating and Interpreter Services (TIS) to help with the process and make you feel as comfortable as possible. Please let the Call Centre know if you require these services at the time of booking.

How do I provide feedback or make a complaint?

At Family home Doctors, we love hearing from our patients as we look for more ways to improve our services. You can provide feedback or make a complaint through:

Online: Click here

Email: fhd@familyhomedoctor.com.au

Telephone: 08 7231 1610


For escalation of complaints:

Complaints Commissioner

Telephone 08 8226 8666